Refund Policy
We greatly appreciate your decision to choose JNM Innovations for your business consulting needs. Our primary aim is to provide straightforward guidance and ensure your satisfaction throughout the process. We have outlined our business consulting refund policy below, detailing the terms and conditions regarding cancellations, rescheduling, and refunds. We kindly request that you review this policy carefully before utilizing our services. By engaging with us, you acknowledge and agree to the following terms:
1. Cancellations and Refunds
1.1. JNM Innovations typically does not entertain cancellation and refund requests for services, except under extraordinary circumstances. In such cases, refunds will not be automatic but will be considered in consultation with you, with the intention of rescheduling the consultation within a mutually agreed-upon timeframe.
1.2. Refunds will only be considered under the following circumstance:
•The client has proactively canceled or rescheduled the consultation, providing a minimum notice of 48 hours before the scheduled time.
1.3. In the rare event that a consultation needs to be canceled or rescheduled by JNM Innovations, we will make every effort to provide you with advance notice. You will then have the option to reschedule the consultation or request a refund.
2. Rescheduling/Updating
2.1. Clients are granted the flexibility to reschedule consultations up to 48 hours before the scheduled time. Once a cancellation and refund have been processed, rescheduling will not be permitted.
2.2. When rescheduling a consultation, you may choose a different date and time with the same consultant or opt for a different consultant, subject to availability.
2.3. Any additional charges or fees incurred during the rescheduled consultation will be either collected or refunded, as applicable.
3. Refunds
3.1. Upon receipt of a valid cancellation request, JNM Innovations will initiate the refund using the same payment method employed for the original transaction.
3.2. Generally, refunds will be processed within 14 to 21 working days from the date the refund is initiated at our end.
3.3. Please note that any delays in crediting the refunded amount to your credit card account or bank account are beyond our control and may be attributed to factors such as the Payment Gateway or your issuing bank.
3.4. To assist with communication with your bank or financial institution, we will provide you with a refund reference number.
3.5. Kindly be aware that no refunds or cancellation requests will be entertained for payments made against consultations or services that have already been received.
3.6. It’s important to emphasize that under no circumstances will cash be refunded for any cancellations.
4. Changes to This Refund Policy
4.1. JNM Innovations reserves the right to update or modify this refund policy at any time. Such changes will become effective immediately upon posting the revised policy on our website.
4.2. In case of significant changes to this refund policy, we will notify you via email and/or prominently display a notice on our website before the revised policy becomes effective.
4.3. We strongly recommend periodic review of this refund policy to stay informed about any updates or revisions.
5. Contact Us
If you have any questions or concerns regarding this refund policy or require further assistance, please don’t hesitate to reach out to us:
Thank you for your trust and collaboration in utilizing our business consulting services.